Refund policy
Returns
All sales are final. We do not offer returns for items. The exception to this is if a product arrives damaged or defective. To be eligible for a return for a defective or damaged product, you must notify us within 2 days of receipt of your order. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You must send back item(s) within 5 days of initiation of return process.
To start a return, you can contact us at info@veramoon.co.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All sales are final. We do not offer returns for items. The exception to this is if a product arrives damaged or defective. To be eligible for a return for a defective or damaged product, you must notify us within 2 days of receipt of your order. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You must send back item(s) within 5 days of initiation of return process.
To start a return, you can contact us at info@veramoon.co.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.